Refund & Returns




Due to the nature of digital products, Free Folks Presets cannot issue a refund once the files have been accessed and downloaded. Situations that meet a certain criteria such as duplicate orders will be granted a refund. Nothing contained herein shall be interpreted or construed as approving a refund or an obligation to refund an order by Free Folks Presets. 

If an issue does arise we work with all customers to ensure they are satisfied with their purchase and come to a resolution with them.

At Free Folks Presets, we take amazing care of all my customers to ensure they can install and download all their products. If you need help with anything or have any questions please don't hesitate to contact us.


Contact Us 

We’re incredibly responsive and want to take the best care of our customers.

If you have any questions or need clarification, please feel free to reach our beautiful team at any time. We'll be happy to help :)


We'll do our best to answer you as fast as possible within 24 hours.

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